HHT Refund policy.

Merchandise

If your goods are faulty you may cancel your order within seven (7) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned (items must be faulty).

If your items are not faulty we can issue an exchange, however you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation.

To cancel an order, you must inform us in writing. You must also return the goods to us as soon as possible, intact and in their original packaging, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

Any orders for personalised goods are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

For all returned items, please email your reason for the return to us at hello@hiphop-tots.co.uk along with full details of your order. Once this has been received by our customer service team you will receive instructions regarding where to post your returned item(s). Within the package, please also confirm your name and address and the date of purchase.

Hip Hop Tots In a Box & Choreography Cards

Once these items have been dispatched to you, or you have accessed the information online, your order is non refundable.

 

 

HHT Privacy Policy.

At Hip Hop Tots, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Hip Hop Tots is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. Below, we have set out set out information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

General

Hip Hop Tots uses your personal data:

– to provide goods and services to you;

– to make a tailored website available to you;

– to manage any registered account(s) that you hold with us;

– to verify your identity;

– for crime and fraud prevention, detection and related purposes;

– with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;

– to enable us to manage customer service interactions with you; and

– where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners.  These include IT, delivery and marketing service providers.

Hip Hop Tots only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.  We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Hip Hop Tots and to you, and for no other purposes.

Other third parties

Aside from our service providers, Hip Hop Tots will not disclose your personal data to any third party.  We will never sell or rent our customer data to other organisations for marketing purposes.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

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